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If you open a case with Malwarebytes Support your support technician may ask you to use the Malwarebytes Support Tool in order to gather troubleshooting information.  Watch this video in order to learn when and how to use the Malwarebytes Support Tool.
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jyamada
When Malwarbytes runs a scan and items are found they are placed in Quarantine.  Watch this video to learn how to view, restore, and delete items from Quarantine. 
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jyamada
Watch this video to learn how to check for program and database updates in Malwarebytes for Windows.
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jyamada
Watch this video to learn how to view and export reports in Malwarebytes for Windows.
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jyamada
Watch this video to learn how to run a custom scan in Malwarebytes for Windows. 
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parche
Malwarebytes for Windows detects Potentially Unwanted Modifications (PUMs) to help prevent software from making unauthorized changes to the Windows settings on your computer.  PUMs are not always harmful, but they can change the way your computer behaves.  You can research more about PUMs on our blog, Malwarebytes Labs.   PUMs can prevent you…
jyamada
Malwarebytes offers a 60-day money-back guarantee for new subscriptions of its consumer (i.e. Malwarebytes for Home) Windows, Mac, and bundle premium products that have been purchased directly from Malwarebytes. If you are not fully satisfied with your Malwarebytes consumer software you may request cancellation and refund within 60 days of…
jyamada
Due to security restrictions on iOS, it is not possible for any app to scan the system or other apps for malware. Apps are not allowed those kinds of permissions, and for that reason, antivirus software on iOS is not possible.   Malwarebytes for iOS does not - and cannot - scan the device for malware. Instead, it provides other protections for…
jyamada
Malwarebytes for iOS protects you from malicious and suspicious web sites, unwanted phone calls and text messages, and web-based advertising. Malwarebytes is available with full functionality in Premium mode, and limited features in Free mode.
jyamada
You may use your Premium subscription on other devices provided the device uses the same Apple ID which was used to purchase the subscription.   Download Malwarebytes Mobile Security on the additional device. Open the app. Tap the Settings icon in the lower right corner. Tap Restore previous purchase. Follow the instructions to restore your…
jyamada
Your Malwarebytes for iOS Premium subscription cannot be shared via Apple's Family Sharing.  Apple does not allow in-app purchases, including subscriptions, to be shared via Family Sharing.   For more information, refer to Apple's article What types of content can I share with my family using purchase sharing?   Additional information Install…
dshull
If you purchased a subscription from the Malwarebytes store, we recommend you set up your My Account profile so you can view and manage licenses registered to your email address.  To create your My Account profile, find the invitation emailed to you or create an account manually.  To locate your My Account invitation, search your email's inbox or…
jyamada
Malwarebytes for iOS is available exclusively from Apple's App Store.  To install Malwarebytes for iOS, open the App Store app on your iOS device, then search for Malwarebytes.   On your iOS device, open the App Store app. Tap Search. Type Malwarebytes, then tap Search. To download and install Malwarebytes for iOS on your device,…
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