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drossler
Last updated: May 01, 2017   Malwarebytes 3.0 (MB3) -- Known Issues in Anti-Exploit Module Microsoft Office (v16.0.7 and above) application crashes/hang on Windows 10 Creators Update with Malwarebytes v3.0.6.1469 - The fix is currently being integrated into Malwarebytes 3.1 and is due to release shortly. Until then, the temporary workaround would…
jross
A new version of the Cloud Console was released on August 8th. The latest release included the following new features:   • For expired licenses, disable the real-time protection features • Change the scan impact priority   o Most users schedule scans to occur during times when their computer is typically idle. Execution of a manual scan may be…
jross
Question Where can I download the Discovery and Deployment tool to push out agents on the network?   Answer The Discovery and Deployment tool is available in the Endpoint section of the Cloud Console. Once logged click on the Endpoints option.   Once the list of endpoints appear, click on the Add button     The Add Endpoint screen will…
jross
Issue Agents can show offline after the July 27th cloud console maintenance because the DNS entry changed during the maintenance window.   Cause The DNS entry did not get refreshed on the endpoint and the agents are trying to connect to the wrong IP address.   Resolution To resolve the DNS entry issue, flush the DNS cache. Open up Command Prompt.…
drossler
In order to set up Exclusions for the Cloud Console, please follow the below steps.   Click on "Settings". Select "Exclusions". Click on the "New" button to create a new exclusion. Or, click on the name of a previous created exclusion to edit it. Click on "Ok" to save your changes.     Note: Exclusions are currently Global for you account…
drossler
This document goes over the contents and installation files contained within the Malwarebytes Endpoint Security .zip file. Please consult the Administrator guides for more information about a specific Malwarebytes Endpoint Security product.     Download Malwarebytes Endpoint Security     Bold - Names of folders Green Text -…
rsullinger
In the cloud platform there may be times when you will need to swap between the Endpoint protection (EP) and Incident response (IR) pieces. To do this, please follow these instructions:   Log into the Cloud platform and go into the settings>policy panes and open up the policy you want to edit.       2. Go to the respective product you would like…
drossler
This is likely occurring because the management server is unable to verify the status of your license, usually due to a network communication issue.  Please ensure that the following communication criteria are met: Traffic to https://keystone.mwbsys.com is allowed on port 443 If traffic is routed through a proxy server, you will need to…
jross
Issue When trying to scan an object by right-clicking on the file, the option to scan does not appear.   Cause Context Menu is disabled by the policy the endpoint is using.   Resolution Open up the Management Console. Click on Policy Find the policy assigned to the endpoint and edit Click on the General tab Enable Create right click…
drossler
**v1.8.0.3443 is the latest version of the Management Console - 07/28/2017**   These instructions will guide you through the process of upgrading Malwarebytes Management Console (MBMC) to the latest version.   IMPORTANT – PLEASE READ BEFORE UPGRADING   Malwarebytes Management Console version 1.8 contains under-the-hood improvements to the…
jross
Issue The endpoint agent install successfully but fails to register into the Cloud console. Error in logs: "The client and server cannot communicate, because they do not possess a common algorithm."   Cause This is due to Server 2008 not supporting TLS 1.1. and 1.2 by default.   Resolution   Update server to 2008 SP2 Install KB4019276…
jyamada
How do I upgrade to the latest version of the Malwarebytes Management Console? Management Console Administrator Guide v1.8 How do I download, install, and activate Malwarebytes Anti-Exploit for Business? Registry keys commonly hit by GPO PUM False Positive Malwarebytes cloud platform minimum specifications
drossler
Go to support.malwarebytes.com. Click on Business. Scroll down the page and click Contact Business Support. Choose the option from the list that best describes the issue you are having. Fill out the form and click Submit.
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