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rsullinger
If a local machine is encountering issues with the Malwarebytes Endpoint Agent, Malwarebytes Support may request diagnostic logs to help troubleshoot the issue.  To collect Malwarebytes Endpoint Agent diagnostic logs, follow the instructions provided below.   Instructions Use the local machine to collect the Malwarebytes Endpoint Agent diagnostic…
drossler
The Data Backup and Restoration tool has the ability to backup the Malwarebytes Management Console's program and configuration files or restore existing backups.  Backup or restore your Malwarebytes Management Console's database using the instructions below.   Instructions Log in to the Malwarebytes Management Console. Click the Start menu.…
jyamada
We have recently performed a scheduled update to our Malwarebytes cloud platform. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made.   New Features Created new “Detections” page in the cloud console—combining the previous “Threats” and “Real-Time Protection” pages. Added on-demand…
drossler
If your Malwarebytes Management Console is unable to display or preview Reports, you may see one of the following error messages: Error 1: Server Error in '/active' Application. The file '/active/reports/SummaryReport.aspx' has not been pre-compiled, and cannot be requested. Error 2: Unable to access the report information. Error 3: Your…
asmith
In the Malwarebytes Management Console, changing the Domain Query Account causes the following error message: The partner transaction manager has disabled its support for remote/network transactions. Exception from HRESULT:0x8004D025   CauseThe Distributed Transaction Coordinator is either not running or cannot access Active Directory.  Without…
jyamada
The Malwarebytes platform is comprised of several components that enhance the security of your network, your endpoints, and your users. The purpose of this guide is to help you use the Malwarebytes platform. Please note that this guide is specifically for a Malwarebytes managed solution. Standalone product users should consult administrator guides…
drossler
To create setup files for Malwarebytes Endpoint Security, use the Malwarebytes Management Console (MBMC) to create an installation package.   You create an installation package for the following reasons: To use your Group Policy or another deployment tool. If you are experiencing issues using MBMC to push install. If you use a VPN, firewall,…
asmith
By default, the Malwarebytes Management Console does not remove Potentially Unwanted Programs (PUPs) or Potentially Unwanted Modifications (PUMs) automatically.  To configure the Malwarebytes Management Console to remove PUPs or PUMs automatically, follow the instructions below.   InstructionsOpen the Malwarebytes Management Console. To the left,…
rsullinger
We have recently performed a scheduled update to our Malwarebytes cloud platform on September 18, 2017. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made.   New Features:  Added support for Mac endpoints in Discovery & Deployment Tool, enabling administrators to deploy, install and…
drossler
For the cloud platform, there are some recommended exclusions to put in place if you are using other protection software. These can range from network firewalls to anti-virus software. To ensure our product can work side by side with those other vendors, please enter in the exclusions below:   Connectivity https://cloud.malwarebytes.com…
vbariteau
There is a command utility, BCP that is installed along with SQL Management Studio. It copies data out of an instance of SQL Server.   Here is some info on the utility: https://msdn.microsoft.com/en-us/library/ms162802.aspx   Here is an example query to export the system and security logs out to a CSV file.   Embedded: bcp "SELECT * FROM…
jyamada
Malwarebytes Clean Uninstall Tool (MB-Clean)   Sometimes we run into problems with the software that are caused by corruption or leftover items associated with Malwarebytes software. This can be remedied by using the official Malwarebytes Clean Uninstall tool called MB-Clean. More information and how to use this tool are addressed in this… (Show more)
drossler
If you are using an antivirus alongside Malwarebytes Endpoint Security, you may need to add the following files to your antivirus exclusion or ignore list. Please add the following files as both Excluded Files and Excluded Processes inside of your antivirus:   Managed client:   For x32 installations:   C:\Program Files\Malwarebytes'…
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