There are a few issues with Malwarebytes 3 that stems from a conflict with a product named F-Secure. F-Secure is another security program that offers internet security using similar techniques. Having multiple security products on your computer can cause conflicts between the different programs. In our case the following situation happens with…
Often times, we get to a point where we need to upgrade our computers, or have the replace the computer all together. With our annual licenses still active, we would need to have the licenses transferred to our new computers. Before we do that, will will have to free up a spot on the license. This will require a us to Deactivate the license in…
After making a purchase, downloading the software does not end the process, there is still more to do. To enable the premium features, you need to activate your license in the FREE software. Once Malwarebytes 3 is installed, it will say Malwarebytes | Free or Malwarebytes | Premium Trial in the top left corner of the application. You will need to…
My Malwarebytes is a customer facing portal that gives our customers access to their subscriptions. In the portal, a customer is able to do a few things that our customers have been asking permission to do for quite some time. Our customers will be able to: View subscriptions Retrieve License Details Deactivate their license from all the…
MB_Check is a diagnostic tool developed to take a look at the install state of Malwarebytes 3. It collects information relevant to Malwarebytes 3 to aid our Support Agents in discovering what is going on with the software when an error has occurred. When you run the tool, it will collect the information it needs, then compress them into a Zip file…
This article will show you how to download and run the Farbar Recovery Scan Tool (FRST). Our support agents may ask you to run this tool to help diagnose issues. Download the correct FRST version. If you are unsure of which version to get, download both. Only the correct one will run. To download the 32-bit version, click here. To download…
Currently there is a conflict between Sophos Home and Malwarebytes Anti-Malware Premium that will cause web browsers to either lock up and not respond, or the browsers will not load any web pages. In order for Sophos Home and Malwarebytes Anti-Malware Premium to work together without conflicting you need to setup exceptions (also called…
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