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asmith
If you have a ticket with Malwarebytes Support, you can upload troubleshooting logs to your ticket using the Malwarebytes Support Tool.  The Malwarebytes Support Tool is a troubleshooting and repair utility designed to upload data and help resolve issues with Malwarebytes for Windows.   To start, you must have an active Internet connection.  If…
respinoza
If you're experiencing an issue with Malwarebytes for Windows, you can use the Malwarebytes Support Tool to help troubleshoot the issue, create logs, and open a ticket with the Malwarebytes Support team.  Before you use the Support Tool, verify your computer is connected to the Internet or see how to  Use the Malwarebytes Support Tool without an…
parche
If you purchased a Premium license for Malwarebytes for Android from the Malwarebytes store, you will need to activate the app to enable the Premium features.  Malwarebytes Premium Licenses purchased before July 31st, 2017 are not entitled to Malwarebytes for Android Premium.  If you cannot find your Premium license purchased from the Malwarebytes…
dshull
Malwarebytes for Windows Premium employs Real-Time Protection to actively protect your computer from threats.  Real-Time Protection has four layers of protection; Web, Exploit, Malware, and Ransomware to help defend your computer from threats.  If any Real-Time Protection layer is turned off, Malwarebytes for Windows Premium displays the…
respinoza
The Malwarebytes Support Tool can be run without an Internet connection.  When you run the Malwarebytes Support Tool offline, the tool creates troubleshooting logs and saves them to your Desktop without uploading them to Malwarebytes Support.    Download the Malwarebytes Support Tool. Locate the downloaded file mb-support-x.x.x.xxx.exe.…
respinoza
How to run Malwarebytes Support Tool offline? Download the latest version of the Malwarebytes Support Tool. Open the Malwarebytes Support Tool. Check the box next to Accept License Agreement. Click Next. Click Advanced Options. Click Gather logs. On your desktop, locate the logs mbst-grab-results.zip. Attach the files to…
asmith
The Malwarebytes Support Tool is designed to help you troubleshoot issues with Malwarebytes for Windows.  The Malwarebytes Support Tool combines multiple utilities, such as the Malwarebytes Cleanup Utility and Farbar Recovery Scan Tool (FRST).  The Malwarebytes Support Tool gathers information from your computer and creates a new support ticket or…
parche
If you purchased a Premium license for Malwarebytes for Android from the Malwarebytes store, you will need to activate the app to enable the Premium features.  Malwarebytes Premium Licenses purchased before July 31st, 2017 are not entitled to Malwarebytes for Android Premium.  If you cannot find your Premium license purchased from the Malwarebytes…
asmith
The Text Message Filtering functionality in Malwarebytes for iOS involves sending some messages to a server controlled by Malwarebytes. This process is done in accordance with the requirements set by Apple for Text Message Filtering, using a process put in place by Apple in iOS. iOS is the operating system, created by Apple, that runs on iPhones,…
dshull
To activate Malwarebytes for Windows Premium, have your Premium license key ready and follow the instructions below.  Activating Malwarebytes for Windows enables Premium features such as Real-Time Protection.   Your license key is located in the order confirmation email that was sent to you when you purchased your Premium subscription.  If you do…
dshull
To activate Malwarebytes for Windows Premium, have your Premium license key ready and follow the instructions below.  Activating Malwarebytes for Windows enables Premium features such as Real-Time Protection.   Your license key is located in the order confirmation email that was sent to you when you purchased your Premium subscription.  If you do…
asmith
When attempting to install or upgrade Malwarebytes for Windows, you may encounter the error message below:   Setup has detected that Setup is currently running. Please close all instances of it now, then click OK to continue, or Cancel to exit.     Cause Malwarebytes for Windows Setup is attempting to run more than one instance.  To avoid…
dshull
Malwarebytes for Windows displays pop-up notifications to keep you informed of scans, upgrades, Real-Time Protection events, and threats on your computer.  To adjust your notification settings in Malwarebytes for Windows, go to the Settings > Application tab.   Open Malwarebytes for Windows. Click the Settings > Application tab. Scroll…
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