VPN for iOS provides error codes and messages for connection, activation and authentication issues. This article describes the error messages including error codes, description, and recommended resolution for the errors encountered.
Connection errors table
| Code | Message/description | Resolution |
|---|---|---|
| MB991 | Registration error. We are having trouble reaching our registration server. Try again later or contact Support. | Check your internet connection and try again. If the issue persists, submit a ticket with Support. |
| No Internet connection (on Dashboard) |
An active internet connection is needed to use Privacy for iOS. Check your internet connection and try again. If the issue persists, submit a ticket with Support. | |
| You are offline. Go online to connect privately. | An active internet connection is needed to use Privacy for iOS. Check your internet connection and try again. If the issue persists, submit a ticket with Support. | |
| Please sign in to your Apple account to use VPN. | You need to be logged in to your Apple account in your device to use VPN. | |
| There was an issue deactivating VPN. | An active internet connection is needed to complete this action. Check your internet connection and try again. If the issue persists, submit a ticket with Support. |
Activation errors table
| Code | Message/description | Resolution |
|---|---|---|
|
MB403100 MB403101 MB404100 MB403105 |
There's an issue with our subscription. Please contact Support. | Submit a ticket with Support. |
| MB403102 | This subscription is expired. Use another subscription or purchase a new one. | Purchase a valid subscription. You can make an in-app purchase from the App store or visit our Pricing page, and activate after creating your Malwarebytes Account. |
| MB403104 | The subscriptions in in use on the max number of devices. Deactivate one of your devices or contact Support. | Deactivate devices or purchase another subscription. See how to deactivate a device, make an in-app purchase from the App store or visit our Pricing page, and activate after creating your Malwarebytes Account. |
Authentication errors table
| Message/description | Resolution |
|---|---|
| Your account does not include VPN. To get started, add a VPN subscription. | Purchase a valid subscription. You can make an in-app purchase from the App store or visit our Pricing page, and activate after creating your Malwarebytes Account. |
| Verify your email and password are correct and try again. | Check your sign in credentials, then try to sign in again. If the issue persists, submit a ticket with Support. |
| Your email and/or password is incorrect. You have x more attempts in total before your account is locked. | Check your sign in credentials, then try to sign in again. If the issue persists, submit a ticket with Support. |
| You have reached the maximum number of invalid attempts. For security reasons, your account has been temporarily locked. Please try again in 10 minutes. | Wait the recommended period of time, then try to sign in again. If the issue persists, submit a ticket with Support. |
| This email is already registered. Please use your email address and password to sign in. | An account already exists for the email being used to create an account. If you cannot remember your password to sign in, reset your password and try again. |