Malwarebytes for Mac version 4 provides error codes and messages for connection, activation and authentication issues. This article describes the error messages including error codes, description, and recommended resolution for the error encountered.
Connection and General errors
| Code | Message/description | Resolution |
|
MB404104 MB405105 MB406100 |
Network error. Unable to contact the license server. Check your network connection and try again. (OK) | Check you have an active Internet connection. If the issue persists, submit a ticket with Support. |
|
MB404103 MB405112 MB405113 MB405114 MB405115 MB405116 MB405117 MB406101 MB406102 |
Whoops. Something went wrong, please try again later. (OK) | Retry the action later. If the issue persists, submit a ticket with Support. |
Activation errors
| Code | Message/description/options | Resolution |
| MB403100 | License key inactive. There's an issue with your license key. Please visit the Support page. (Visit Support) (OK) | Submit a ticket with Support. |
|
MB403101 MB403107 MB404101 |
License issue. There is an issue with your license Key. (Visit Support) (OK) | Submit a ticket with Support. |
| MB403102 | Expired License Key. Your license key has expired. (Buy now) (OK) | Purchase a valid subscription. Visit our Pricing page. |
| MB403103 | License key issue. This license does not match the product you are trying to activate. (Buy now) (OK) | Purchase a valid subscription. Visit our Pricing page. |
| MB403104 | License issue. This license key was already used to activate the maximum seats available. (Ok) | Deactivate devices or purchase another subscription. See how to deactivate a device or visit our Pricing page. |
| MB403105 | License key inactive. This license key has been refunded. (Buy now) (OK) | Purchase a valid subscription. Visit our Pricing page. |
| MB403106 | License key issue. The current subscription has been cancelled. (Buy now) (OK) | Purchase a valid subscription. Visit our Pricing page. |
| MB404102 | License key issue. This license key does not match our records. Please make sure you entered it correctly. (Close) | Check your license details and try again. If the issue persists, submit a ticket with Support. |
| MB404105 | No subscription found. You have a Malwarebytes account, but you still need to purchase a Malwarebytes subscription. (OK) | Purchase a valid subscription. Visit our Pricing page. |
|
MB403104 |
No available devices. Your subscription is already in use on the maximum devices. Free up a device by deactivating Malwarebytes on one of your devices or purchase another subscription. (OK) | Deactivate devices or purchase another subscription. See how to deactivate a device or visit our Pricing page. |
|
|
Invalid key format. (Close) | Check your license key and enter it in the correct format, including the dashes. |
Authentication errors
| Code | Message/description | Resolution |
| MB405100 | Account locked. You've reached the maximum number of sign in attempts. For security reasons, your account has been locked. Please try again in 10 minutes. (OK) |
Wait the recommended period of time, then try to sign in again. If the issue persists, submit a ticket with Support. |
| MB405101 | Verify your email. To sign in, you need to finish activating your account first. Check your inbox for the activation email we sent you and follow the instructions (OK). | Complete the My Account profile set up. If you cannot locate the setup/activation email, submit a ticket with Support. |
|
MB405102 MB405107 |
Account locked. Your account has been locked. Please contact Support. (Visit Support) (OK) | Submit a ticket with Support. |
|
MB405103 |
Account setup/confirmation required. To sign in, you need to finish activating your account first. Check your inbox for the activation email we sent you and follow the instructions. (OK) | Complete the My Account profile set up. If you cannot locate the setup/activation email, submit a ticket with Support. |
|
MB405104 MB405108 MB405109 MB405110 MB405111 |
Sign in failed. Verify your email and password are correct and try again. (OK) | Check your sign in credentials, then try to sign in again. If the issue persists, submit a ticket with Support. |
| MB405106 | Distributor or reseller account detected. You cannot sign in using a distributor or reseller account. (OK) | If you need Account and Billing information, contact your Account Manager. |