Your license is deactivated and you’re unable to re-activate it in Malwarebytes Privacy VPN for Mac. The following error message is displayed:
Please check your internet connection and try again. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again.
Check your device for the following:
- Privacy VPN automatic updates is disabled.
- You are running Malwarebytes Privacy VPN for Mac 1.1-1.2
If you answered yes to any of the above items and your device is connected to the internet, the cause may be from a Malwarebytes update.
On April 27, 2022 Malwarebytes SSL certificates were updated. See Malwarebytes for Mac April 27, 2022 update for details.
To resolve this issue:
- Verify you are connected to the internet.
- Update Malwarebytes to the latest version.
- Once updated, Malwarebytes re-activates automatically.