Malwarebytes Web Protection blocks traffic from domains and IP addresses that could infect your device with threats like trojans, potentially unwanted programs, and viruses. When Web Protection and a third-party application that uses the Windows Filtering Platform (WFP) are enabled on your device, the following issues may occur:
- blue screen of death (BSoD)
- loss of Internet
- loss of the third-party application's functions
These issues occur because both applications are using the WFP. You must either disable your third-party application or the Malwarebytes Web Protection feature.
Disable third-party application
Issues have been reported when Malwarebytes' Web Protection is enabled and the following third-party applications are running:
- AdGuard
- Avast™ antivirus products
- AVG™ antivirus products
- BitDefender™ AV products
- Emsisoft Anti-Malware
- Firetrust HideAway VPN
- Kaspersky™ anti-virus products
- NordVPN™ Threat Protection
- Private Internet Access
- Qustodio
- Sophos anti-virus products
- SurfShark
- Techloq Filter
Disable Malwarebytes Web Protection
If you are encountering issues, you may disable Web Protection. Disabling Web Protection means the real-time protection layer no longer blocks traffic from domains and IP addresses that could infect your device. To disable Web Protection, follow these steps:
- Open Malwarebytes for Windows.
- In the Real-Time Protection card, click the Web Protection toggle.
- In the User Account Control pop-up window, click Yes.
If you have the Alert me if any Real-Time Protection modules are turned off notification toggle turned on, Malwarebytes notifies you that you have one of the Real-Time Protection layers turned off. To disable this setting, see Notification settings in Malwarebytes for Windows.