When auto-renewal is turned on, the payment method on file is charged automatically at the end of a trial period or on the subscription expiration date. To cancel your trial or subscription, disable auto-renewal in your Malwarebytes account. A canceled subscription will remain active and valid until its expiration date.
To turn off auto-renewal:
- Sign in to your account.
- On the Overview page, click Billing in the sidebar.
- Under Payment methods, find the Auto-renew toggle.
- Toggle Auto-renew off.
- Click Turn off in the pop-up window.
- In the new window, you are prompted to select a reason for canceling auto-renewal. Select the reason and click Turn off.
- Once you're done turning off auto-renewal, you'll receive a confirmation email.