From the Support Cases screen in Malwarebytes OneView, you can create a case for Malwarebytes Support. This article explains how to create a Support case.
- From the sidebar, go to Support Cases.
- In the top-right, click the plus sign ( + ).
- Fill out the required information:
- Subject: A short subject line, like in an email. This is an easy way to track your case on the Support Cases screen.
- Description: A detailed description of the issue you are experiencing and the name(s) of the affected site(s).
- Your Issue: From this drop-down menu, choose a description that best describes your issue.
- Product: Select the Malwarebytes product that is experiencing the issue.
- Optionally, attach files to your case by dropping them into the Attachment area.
- Click Submit.
You will receive an email from Malwarebytes Support confirming your case is opened. Reply to the email if you have any questions.
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