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Malwarebytes for Windows blocks System Restore

If you run System Restore on a computer with Malwarebytes for Windows installed, you may encounter the following error message.

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To resolve this conflict, disable the Malwarebytes for Windows self-protection feature and quit Malwarebytes for Windows.

Disable self-protection

  1. Open Malwarebytes for Windows.
  2. Click the Settings Capture2.PNGon the right. Then select the Security tab.
  3. Scroll down to Windows Startup, then select Advanced.
  4. Toggle off Enable self-protection module.
  5. When the User Account Control window appears, click Yes.
    DOC-2226-5.png
  6. See the instructions below to quit Malwarebytes for Windows.

Quit Malwarebytes for Windows

  1. Click the Show hidden icons arrow to display your hidden notifications.
    DOC-2226-6.jpg
  2. Locate the Malwarebytes logo and right-click the icon.
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  3. Click Quit Malwarebytes.
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  4. Run System Restore again.
  5. When you finish running System Restore, turn self-protection back on to protect Malwarebytes for Windows.

Note: If you are still encountering the System Restore error, there may be another anti-virus installed on your computer. Check with the other anti-virus vendor for a resolution.

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