Forgot password for My Account

If you've forgotten your My Account password, use the Forgot password? feature to reset your password. 

Reset a forgotten password:

1. Go to My Account.
2. Click Forgot password?.
3. Enter your email address.
4. Click Send. A verification code is sent to your email address. 
   Note: Check your spam/junk folder if you cannot find it in your inbox.
5. Open the email and copy the verification code.
6. In the Forgot your password? window, enter the verification code.
7. Enter your new password.
   Note: Your password must contain at least 8 characters, 1 uppercase, 1 lowercase, 1 number and 1 special character (ex: !@#$%^)
8. Confirm your new password.
9. Check I'm not a robot.
10. Click SAVE.
    The message You have successfully changed your password appears.
11. Click Return to sign in to use your new password to sign in to My Account.