Sometimes the support agent will request Managed Client logs to look into the issue further. You can collect all of a Managed Client's local logs at once using the Collect Client Log tool. This tool collects:
- Malwarebytes for Anti-Malware logs
- Malwarebytes for Anti-Exploit logs
- Client communicator (Sccomm) logs
- Select configuration files
The tool can be run from this location:
C:\Program Files\Malwarebytes' Managed Client\CollectClientLog.exe
C:\Program Files (x86)\Malwarebytes' Managed Client\CollectClientLog.exe
Run the tool as an administrator. Once the tool runs, it will ask for a folder to store the logs. All logs are stored in a .zip format.
When you are finished, attach it to the email in the reply back to the support agent. If you are collecting it for a new case, please submit a request for a ticket on the Malwarebytes Support site.