Collect Malwarebytes Endpoint Security logs on an unmanaged client

This article shows how to find and collect these logs on unmanaged clients. These logs can then be sent as email attachments to Malwarebytes Business Support.

Collect Malwarebytes Anti-Malware logs

1. Open File Explorer from your Taskbar.
2. Go to the following folder path:
   C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs
3. Press Ctrl + a to select all the files in the directory > right-click the selected files > Send to > click Compressed (zipped) folder to create a zipped folder of the Anti-Malware logs.
   

Collect Malwarebytes Anti-Exploit logs

1. Open File Explorer from your Taskbar.
2. Go to the following folder path:
   C:\ProgramData\Malwarebytes Anti-Exploit
3. Press Ctrl + a to select all the files in the directory > right-click the selected files > Send to > click Compressed (zipped) folder to create a zipped folder of the Anti-Exploit logs.
   

Collect Malwarebytes Anti-Ransomware logs

1. Go to the following folder path:
   C:\ProgramData\Malwarebytes\MB3Service\logs
   
   
2. Press Ctrl + a to select all the files in the directory > right-click the selected files > Send to > click Compressed (zipped) folder to create a zipped folder of the Anti-Ransomware logs.
   
3. Repeat steps 2 and 3 for the following folder paths:
   
   • C:\ProgramData\Malwarebytes\MB3Service\ArwDetections
   • C:\ProgramData\Malwarebytes\MB3Service\ARW

Send collected logs to Malwarebytes Business Support

After gathering the needed logs, follow instructions provided by your Malwarebytes support agent to upload logs.

If you are collecting logs for a new case, please submit a request for a ticket with Malwarebytes Business Support.