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Collect Malwarebytes Endpoint Security logs on an unmanaged client

  • Updated

This article shows how to find and collect these logs on unmanaged clients. These logs can then be sent as email attachments to Malwarebytes Business Support.

Collect Malwarebytes Anti-Malware logs

  1. Open File Explorer from your Taskbar.
  2. Go to the following folder path:
    C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs
  3. Press Ctrl + a to select all the files in the directory > right-click the selected files > Send to > click Compressed (zipped) folder to create a zipped folder of the Anti-Malware logs.
    DOC-2711-1.png

Collect Malwarebytes Anti-Exploit logs

  1. Open File Explorer from your Taskbar.
  2. Go to the following folder path:
    C:\ProgramData\Malwarebytes Anti-Exploit
  3. Press Ctrl + a to select all the files in the directory > right-click the selected files > Send to > click Compressed (zipped) folder to create a zipped folder of the Anti-Exploit logs.
    DOC-2711-2.png

Collect Malwarebytes Anti-Ransomware logs

  1. Go to the following folder path:
    C:\ProgramData\Malwarebytes\MB3Service\logs

  2. Press Ctrl + a to select all the files in the directory > right-click the selected files > Send to > click Compressed (zipped) folder to create a zipped folder of the Anti-Ransomware logs.
    DOC-2711-3.png
  3. Repeat steps 2 and 3 for the following folder paths:
    • C:\ProgramData\Malwarebytes\MB3Service\ArwDetections
    • C:\ProgramData\Malwarebytes\MB3Service\ARW

Send collected logs to Malwarebytes Business Support

After gathering the needed logs, attach the zipped folder(s) to the e-mail in your reply back to the Malwarebytes support agent.

If you are collecting logs for a new case, please submit a request for a ticket with Malwarebytes Business Support.