Safe Browsing Scanner does not function properly on Mobile Security for Android versions 3 and 5 after enabling battery optimization, system updates, or system cleaning apps on your Android device.
Symptoms
Users receive a notification prompting them to enable the Safe Browsing Scanner feature. After the user enables the feature, it becomes disabled automatically. Users receive the same notification to enable Safe Browsing Scanner again after restarting their device or closing the application.
Cause
Enabling battery optimization features, system updates, or system cleaning apps on your Android device can turn off Accessibility Services permissions. Safe Browsing Scanner requires Accessibility Services permissions turned on to function properly.
Resolution
To fix this issue:
- Set background exclusions on your Android device to turn off battery optimization for Mobile Security.
- Turn on Accessibility Services permissions for Mobile Security.
- Turn the Safe Browsing Scanner feature back on.