Identifying an infected device or a virus can be a challenging task, as the signs of infection may not always be apparent. If you have Malwarebytes installed on your device, rest assured you are secure. However, if you suspect something may be on the device, you can follow the steps below to scan the device or investigate it further.
Run a scan on your device
One of the first things you should do is to run a scan with our security product. This will detect and remove malware and other viruses from your device, ensuring that it's clean and secure. Head to one of the articles below for instructions on running a scan for your device.
- Scan Windows and macOS devices - Run and schedule scans in Desktop Security
- Scan Android devices - Manage scans on Mobile Security for Android devices
Investigate the infection further
If you still notice suspicious behavior on your device even after running a scan, you may need to seek help from our support team. Our team of experts can help identify the type of malware or virus infecting your device, and provide you with appropriate solutions to remove the infection.
To begin an investigation with support, we'll need to create a support ticket, collect diagnostic logs from the device, and upload those logs to your ticket.
Create a support ticket
Log in to your Malwarebytes account to create a support ticket with our team. In this ticket, you can upload logs from your device and speak with our support team.
Collect diagnostic logs and upload to your ticket
Once a support ticket is created, gather logs from the device and upload those to your ticket.