If you're experiencing issues with launching or opening your Desktop Security app, it could be due to a problem with either your device or the application itself. To effectively identify the cause of the issue and resolve it, we recommend you collect logs from your device and submit a support ticket with your Malwarebytes account. This will provide our support team with the necessary information to investigate the issue and provide you with a solution to the problem.
Use one of the following tools to collect logs from your device: