- Compatible with:
- iOS, iPadOS,
- Available in:
Unable to connect a Malwarebytes VPN server when using Mobile Security version 5.
One of the following messages displays:
- Network error. Make sure your internet connection is working.
- Network error. A connection error occurred. Check your internet connection and try again.
- No internet connection.
We recommend trying the following steps:
Step 1: Reboot your modem/router, then restart your device.
Rebooting your modem/router clears its memory, ends all active tasks, and reloads the system, refreshing the connection to your ISP.
Step 2: Check your device settings and WiFi/cellular network settings.
Follow the general troubleshooting steps from Google and Apple to resolve internet connection issues on your device.
- If your iPhone or iPad won't connect to a Wi-Fi network
- If you see No Service, Searching, or SOS on your iPhone or iPad
If you are still experiencing issues contact your Internet Service Provider (ISP) or Mobile Service Provider.