Website showing incorrect location when VPN is on in Mobile Security v5

Problem

When running a VPN connection on Mobile Security version 5, your device's location does not match the selected VPN server location. 

Symptoms

When accessing a website, service or app, the location displayed in the website, service or app does not match the selected VPN server location.

Cause

The discrepancy in device locations can be caused by:

• running another VPN at the same time as the VPN app.
• the website, service or app has outdated data
• using a torrent app or service on a device that does not support Peer-to-Peer (P2P) traffic.

Resolution

Verify your device's location matches the selected VPN server location.

1. On the Mobile Security Dashboard, confirm that VPN is toggled On.
2. Turn off other VPNs running on the device.
3. Visit the WhatIsMyIPAddress website and view the My IP Information section.