- Compatible with:
- iOS, iPadOS,
- Android
- Available in:
-
VPN
When running a VPN connection on Mobile Security, your device's location does not match the selected VPN server location.
How this issue affects you
When accessing a website, service, or app, the location displayed does not match the selected VPN server location.
What caused this issue
The discrepancy in device locations can be caused by:
- Running another VPN at the same time as our VPN app.
- The website, service, or app you are visiting has outdated data.
- You downloaded and are using a torrent app or service on a device that does not support it.
How to resolve this issue
- On the Mobile Security Dashboard, confirm that the VPN is toggled On.
- Turn off other VPNs running on your device.
- Visit https://www.geolocation.com.
- Verify that your device's location matches the selected VPN server location.
If your VPN server location still doesn't match the VPN server you selected, contact support and request to create a ticket.