Manage your account settings in Mobile Security

The My Subscriptions screen in Mobile Security allows you to view and manage your subscription and user account settings.

How to manage your subscription from the Mobile Security app

If you purchased your subscription in the app, you can manage your subscription in the Mobile Security app. 

1. On the Mobile Security dashboard, tap Settings > My Subscriptions.
2. Tap Manage Subscription. Your device's app store page opens with available subscription update options.
3. Select the action you want to perform, then follow the prompts to complete the action.

For additional details, see how to update an in-app purchase made from the Google Play Store or the Apple App Store.

How to create a Malwarebytes account 

We encourage you to create a Malwarebytes account to manage your Mobile Security subscription in-app or by logging into your Malwarebytes account. 

1. On the Mobile Security dashboard, tap Settings > My Subscriptions.
2. Tap Create an account.
3. Enter your first and last names, and your email address into the fields.
4. Enter your chosen password. Your password must contain at least 8 characters, 1 Capital letter, 1 number, and 1 symbol e.g !@#&%.
5. Re-enter your password.
6. Tap Create account.

Link purchase made in the app to your Malwarebytes account

If you purchased your subscription in the app, you can sign in to your account to link the purchase to your profile. Once your purchase is linked to your account, you can activate your subscription on other devices, and manage activated devices through your account.

1. On the Mobile Security dashboard, tap Settings > My Subscriptions.
2. Tap Sign in, under the Create an account button.
3. Enter your account login email and password.
4. Tap Sign in.

How to delete your account from the Mobile Security app

This option is available on iOS devices. 

Deleting your Malwarebytes account profile does not impact your subscription but it does take away the ability to activate other iOS devices via your account portal.

1. On the Mobile Security dashboard, tap Settings > My Subscriptions.
2. Under Delete account, tap Delete Malwarebytes account.
3. Enter your Malwarebytes account password.
4. Tap Delete account.

Remove a device from your subscription by deactivating it

Deactivating a device removes the device from your subscription and reverts the Mobile Security app to the Free version. Deactivate your device when you want to transfer your subscription to a different device, or you want to disable the paid features. To deactivate a device using the Mobile Security app:

1. On the Mobile Security dashboard, tap Settings  > My Subscriptions.
2. Under Deactivate your device, tap Deactivate this device.
3. In the confirmation screen, tap Deactivate.

How to cancel your subscription

If you purchased a Malwarebytes subscription and no longer wish to keep it, you can cancel your subscription using one of the following methods:

• Cancel an in-app purchase made from the Google Play Store.
• Cancel an in-app purchase made from Apple App Store.
• Cancel subscription purchased made from the Malwarebytes Online Store.