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Manage your account in Mobile Security v5

  • Compatible with:
  • iOS, iPadOS,
  • Android
  • Available in:
  • Mobile Security

The My Subscriptions screen in Mobile Security version 5 allows you to view and manage your subscription and user account settings.

If you've purchased a subscription, you can:

Manage purchase made in the app

If you purchased your subscription in the app, you can manage your subscription in the Mobile Security app. 

  1. On the Mobile Security Dashboard, tap Settings Settings > My Subscriptions.
  2. Tap Manage Subscription. Your device's app store page opens with available subscription update options.
  3. Select the action you want to perform, then follow the prompts to complete the action.

For additional details, see how to update an in-app purchase made from the Google Play Store or the Apple App Store.

Create an account

We encourage you to create a Malwarebytes account to manage your Mobile Security subscription in-app or by logging into the My Account portal. 

  1. On the Mobile Security Dashboard, tap Settings Settings > My Subscriptions.
  2. Tap Create an account.
  3. Enter your first and last names, and your email address into the fields.
  4. Enter your chosen password. Your password must contain at least 8 characters, 1 Capital letter, 1 number, and 1 symbol e.g !@#&%.
  5. Re-enter your password.
  6. Tap Create account.

Link purchase made in the app to account

If you purchased your subscription in the app, you can sign in to My Account to link the purchase to your profile. Once your purchase is linked to your account, you can activate your subscription on other devices, and manage activated devices through the My Account portal.

  1. On the Mobile Security Dashboard, tap Settings Settings > My Subscriptions.
  2. Tap Sign in, under the Create an account button.
  3. Enter your My Account login email and password.
  4. Tap Sign in.

Delete your account

This option is available on iOS devices. 

Deleting your My Account profile does not impact your subscription but it does take away the ability to activate other iOS devices via My Account portal.

  1. On the Mobile Security Dashboard, tap Settings Settings > My Subscriptions.
  2. Under Delete account, tap Delete Malwarebytes account.
  3. Enter your My Account password.
  4. Tap Delete account.

Remove device from subscription

Deactivating a device removes the device from your subscription and reverts the Mobile Security app to the Free version. Deactivate your device when you want to transfer your subscription to a different device, or you want to disable the paid features. To deactivate a device using the Mobile Security app:

  1. On the Mobile Security Dashboard, tap Settings Settings > My Subscriptions.
  2. Under Deactivate your device, tap Deactivate this device.
  3. In the confirmation screen, tap Deactivate.

Cancel subscription

If you purchased a Malwarebytes subscription and no longer wish to keep it, you may want to cancel your subscription:

 

 

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