Send Mobile Security logs to support

Sending diagnostic logs to Malwarebytes support should only be done if you already have an open ticket with Malwarebytes and a support agent asked you for diagnostic logs.

How to send diagnostic data from an Android device

1. Open a support ticket. You can do this using our chat assistant located at the bottom right of this page.
2. After opening a ticket, open the app on your mobile device.
3. Tap Help > Send Diagnostic Report.
4. Describe the issue in the box provided and tap Email report.
5. Select your device's email app. An email is drafted, which contains the diagnostic log attached.
6. In the To field, enter the email address provided by your support agent.
7. Follow the instructions in the email draft and add the required information.
8. Send the generated email.

How to send diagnostic data from an iOS device

First, generate a diagnostic log:

1. Open the app on your mobile device.
2. Tap Settings > General.
3. Toggle on Enable diagnostic mode.
4. Repeat the steps that led to the issue. Once the issue occurs, diagnostic mode records the incident.
5. Return to the Malwarebytes app, tap Settings > General, then tap Export diagnostic Data.
6. Send the diagnostic log to Malwarebytes.

Next, send the diagnostic log to Support:

1. After tapping Export diagnostic data, select Save to Files.
2. Click Save in the top right corner.
3. Locate and open your ticket's email from Malwarebytes Support. 
4. Reply to the email, attaching the file you saved in Step 1.
5. Toggle off Enable diagnostic mode.