Mullvad VPN and Malwarebytes partnership FAQ

Document created by jtodd Employee on Sep 18, 2019Last modified by jgolomb on Oct 8, 2019
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We believe that privacy is a universal right. Malwarebytes has partnered with Mullvad, a highly-regarded VPN provider, to offer you the online privacy you deserve. If you've purchased the Malwarebytes Premium plus Mullvad VPN bundle, see the following for frequently asked questions.


How do I activate Mullvad?

  1. Visit to create your account.

  2. On paper or notepad, write down the account number for future reference.

  3. Press the Voucher button and use the code provided on your invoice.

  4. Refresh the page. You will see a new expiration date for your account.


How can I get help if I forget my account number?

Contact Mullvad support at


How can I download Mullvad VPN?

You can download and install Mullvad VPN by following one of the guides below:

Mullvad Windows

Mullvad Mac

Mullvad Android

Mullvad iOS


I am having an issue with setting up Mullvad VPN who do I contact?

If you need assistance with setting up or configuring Mullvad VPN, contact Mullvad support at


Will my Mullvad subscription renew automatically?

Mullvad subscriptions will not auto-renew. Contact for further assistance.


Who do I contact for refund requests?

You can submit a ticket with our support department for further assistance.