Fix Malwarebytes for Android device issues

Document created by jgolomb Employee on Sep 16, 2019Last modified by jgolomb Employee on Oct 16, 2019
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After installing Malwarebytes on Android or Chromebook, you may notice 'See ignored issues" and "Fix issues" messages on the app's Dashboard. Each of these messages details issues identified by Malwarebytes on your device. Depending on the amount of messages, you may need to scroll down to view all of them. These issue messages are color coded to signal their severity:

  • Orange: Issues which may effect your security, but are non-critical.
  • Red: Critical issues which require your attention.

 

There is a checkbox to the right of each item. Check any of these boxes if you want to hide non-critical issues from view on the Dashboard. Critical issues cannot be hidden. The following is a selection of issues which may appear on your Dashboard, their severity, and our recommendation for correcting each of them.

 

Last Scan Performed

  • Non-Critical: Last scan has been performed more than a week ago
  • Critical: Full scan has never been performed
  • Critical: Last scan has been performed more than 2 weeks ago
  • Resolution: Perform a full scan

 

Last Scan Ignore Malware (not deleted or added to Whitelist)

  • Non-Critical: After last scan you've ignored some unwanted malware
  • Non-Critical: After last scan you've ignored some adware
  • Critical: After last scan you've ignored some dangerous malware
  • Critical: After last scan you've ignored some dangerous RANSOMWARE
  • Resolution: Perform a full scan and/or review Whitelist entries

 

Unscanned Apps

  • Non-Critical: You have new apps that haven't been scanned yet
  • Resolution: Perform a full scan

 

Old/Missing Malware Database

  • Non-Critical: Last database update has been performed more than a week ago
  • Critical: Database has not been updated yet
  • Critical: Last database update has been performed more than 2 weeks ago
  • Resolution: Update your database

 

Whitelist Cleared

In cases where a user removed items from the Whitelist, Malwarebytes may need to scan to ensure previously whitelisted items are not present on your device.

  • Non-Critical: Whitelist that contained adware has been cleared
  • Non-Critical: Whitelist that contained unwanted malware has been cleared
  • Critical: Whitelist that contained dangerous malware has been cleared
  • Critical: Whitelist that contained dangerous ransomware has been cleared
  • Resolution: Perform a full scan

 

Scans Disabled

  • Non-Critical: Scan after update is disabled
  • Resolution: Enable this setting to assure you are protected with the newest threat information

 

Real-Time Protection Disabled

  • Non-Critical: Real-Time Protection is disabled
  • Resolution: Enable Real-Time Protection

 

Security Audit Issues

  • Non-Critical: Security Audit detected some issues
  • Resolution: Reviewing Security Audit is highly recommended

 

Background exclusion required

  • Non-Critical: Malwarebytes is enabled for Battery Optimization in device Settings or 3rd party app which could cause functionality issues.
  • Resolution: Disable Battery Optimization

 

See also

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