License key exceeded maximum device activations on Windows device

Document created by jgolomb Employee on Jul 8, 2019Last modified by jgolomb Employee on Jul 9, 2019
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When activating Malwarebytes on a device, if you encounter The usage level has exceeded the max volume allowed, then you have exceeded the number of device activations allowed with your subscription.

 

Image of license key usage exceeded max volume allowed error message.

 

To help with this issue, we encourage users to link their license to their Malwarebytes account to stay protected from misuse and control which devices have Malwarebytes Premium activated. To clarify, there is no change to your actual license. Any valid license is still valid for the amount of the computers it was purchased for and for the length of the time it was purchased for (including lifetime licenses).

 

A common misconception is Malwarebytes lifetime licenses are valid for multiple devices. However, lifetime licenses from Malwarebytes were never sold for more than one device. Previously, we offered multi-PC licenses, but these were subscriptions that required renewals. Users who purchased a proper multi-PC license should not see the issue outlined above.

 

Deactivate unintended devices in My Account

If you purchased your license key from the Malwarebytes web store or an authorized reseller, you can log into your My Account to deactivate any devices you do not want using your license. Make sure that the email used to login to My Account is the same email used to purchase your subscription.

 

  1. Login to My Account and go to the Subscriptions tab to view your license key and any activated devices. Refer to Manage subscriptions in My Account for more information.

    Need to create a My Account? See our Walk me through setting up My Account step by step guide.

  2. If you see devices listed in your account that you don't recognize, deactivate these devices to allow the intended device to properly activate your license. Refer to Transfer or Deactivate Malwarebytes Premium license key for more information.

 

If you did not purchase your license key from the Malwarebytes web store, create a support ticket with Malwarebytes Support so we can provide further assistance. When opening a support ticket, be sure to include the following information:

  • A copy of the original proof of purchase.
  • The email address you used to purchase your subscription.

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