Sophos exclusions for Malwarebytes Cloud

Document created by bgoddard Employee on Jun 26, 2019Last modified by jgolomb on Nov 8, 2019
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To help prevent conflicts between Sophos products and your Malwarebytes products, add mutual exclusions to the settings in Malwarebytes using the instructions below.

 

There is a known conflict between Sophos Web Protection and Malwarebytes Web Protection. Before adding exclusions, you need to disable Web Protection for either Sophos or Malwarebytes. For additional information, see Sophos Web Protection conflicts with Malwarebytes products on Windows.

 

Set exclusions in Malwarebytes cloud console

Add Sophos to your Malwarebytes software's exclusions.

  1. Log in to the Malwarebytes Cloud Console.

  2. Click Settings > Exclusions.

  3. Click New, then add the Sophos file paths.

 

To see more detailed instructions for exclusions in the Malwarebytes cloud console, refer to the article Add exclusions to the Malwarebytes cloud console.

 

Here is a list of Sophos file and folder paths to exclude in your Malwarebytes software.

 

Files by path

Applies to both 32-bit and 64-bit systems.

  • C:\Windows\system32\drivers\savonaccess.sys
  • C:\Windows\system32\drivers\sntp.sys
  • C:\Windows\system32\drivers\SophosED.sys
  • C:\Windows\system32\drivers\swi_callout.sys
  • C:\Windows\system32\drivers\hmpalert.sys
  • C:\Windows\system32\drivers\sdcfilter.sys
  • C:\Windows\system32\drivers\SophosBootDriver.sys

 

Folders by path

Applies to both 32-bit and 64-bit systems.

  • %PROGRAMFILES%\Sophos
  • %PROGRAMFILES%\Common Files\Sophos
  • %PROGRAMDATA%\HitmanPro.Alert
  • %PROGRAMDATA%\Sophos

 

The following exclusion is also required for 64-bit systems.

  • %PROGRAMFILES(X86)%\HitmanPro.Alert
  • %PROGRAMFILES(X86)%\Sophos
  • %PROGRAMFILES(X86)%\Common Files\Sophos

 

The following exclusion is also required for 32-bit systems.

  • %PROGRAMFILES%\HitmanPro.Alert

 

With mutual exclusions in place, your Malwarebytes software and Sophos business products should work alongside each other without conflicts.

 

Additional information

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