Trend Micro OfficeScan XG conflicts with Malwarebytes Endpoint Protection

Document created by jgolomb Employee on Dec 26, 2018Last modified by jgolomb Employee on Dec 26, 2018
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We've identified incidents where Trend Micro OfficeScan XG conflicts with the Malwarebytes cloud platform. In some incidents, Trend Micro OfficeScan XG blocks installations, updates, and other operations related to Malwarebytes. Malwarebytes and Trend Micro will work side by side with the correct exclusions in place. To help prevent conflicts between Trend Micro OfficeScan XG and your Malwarebytes software, add mutual exclusions to the settings in both security software using the instructions below.

 

Set exclusions in Trend Micro

Please use the content below to add your Malwarebytes software to Trend Micro's exclusions.

 

  1. Open Trend Micro Office Scan XG.

 

   2. You will need to exclude our programs in each of the next 3 layers. Refer to Malwarebytes cloud platform exclusions list for more information.

 

   3. In Trend, navigate to Trusted Program List Settings and add the exclusions for our  programs.

 

   4. Go to Predictive Machine Learning Settings and do the same. These will require you to use the SHA1 hash of the executable for the exclusion. 

 

   5. Finally, go to Behavior Monitoring Settings, then add the Malwarebytes files to the list of Approved Programs.

 

Set exclusions in Malwarebytes

Add Trend Micro OfficeScan XG to your Malwarebytes software's exclusions. This section has instructions for both Malwarebytes Endpoint Security and the cloud console.

 

Here is a list of Trend Micro OfficeScan XG file paths you should exclude in your Malwarebytes software:

C:\Program Files (x86)\Trend Micro\*
C:\Program Files (x86)\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Trend Micro\*
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\ProgramData\Trend Micro\*
C:\Windows\system32\drivers\tmactmon.sys
C:\Windows\system32\drivers\tmcomm.sys
C:\Windows\system32\drivers\TMEBC64.sys
C:\Windows\system32\drivers\tmeevw.sys
C:\Windows\system32\drivers\tmevtmgr.sys
C:\Windows\system32\drivers\tmlwf.sys
C:\Windows\system32\drivers\tmnciesc.sys
C:\Windows\system32\drivers\TMUMH.sys
C:\Windows\system32\drivers\tmusa.sys
C:\Windows\system32\drivers\tmwfp.sys
C:\Windows\system32\tmumh\*
C:\Windows\sysWOW64\tmumh\*
C:\Windows\system32\DriverStore\FileRepository\*
C:\Windows\appcompat\Programs\Install\*
C:\Windows\INF\Perf_iCrcPerfMonMgr\*
C:\Windows\system32\log\*

 

Malwarebytes cloud console

  1. Log in to the Malwarebytes cloud console.

  2. Click Settings > Exclusions.

  3. Click New, then add the Trend Micro OfficeScan XG file paths.

 

To see more detailed instructions for exclusions in the Malwarebytes cloud console, refer to the article Add exclusions to the Malwarebytes cloud console.

 

With mutual exclusions in place, your Malwarebytes software and Trend Micro OfficeScan XG should work alongside each other without conflicts.

 

Additional information

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