My Account for business customers

Document created by jgolomb Employee on Oct 19, 2018Last modified by jgolomb Employee on Sep 25, 2019
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My Account is the one place where you can access information on your products, subscriptions, users, and support services. Having a My Account user login ensures cases created by you are routed based on the premium services purchased.


Register with My Account

There are two ways to sign up for a user login to My Account:


User roles in My Account

The role you're assigned determines the information you can view in My Account. The following roles have different levels of access in My Account:


  • End User: This user can view information on the Settings tab which displays your profile information. You can modify your profile data and opt-in or opt-out of receiving emails from Malwarebytes.

  • Support User: This user can view information on the Settings and Support tabs. The Support tab displays information on how to contact Malwarebytes Business Support.

  • Admin: This user can view information on the Settings, Support, Subscriptions, Payment, Orders, and Manage tabs. The Subscription tab displays the products purchased, license key, seats purchased, and expiration date. The Manage tab displays a list of contacts on your company's account for you to manage.