Unable to activate Malwarebytes Premium license key

Document created by asmith Employee on May 1, 2018
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Some activation issues in Malwarebytes Premium are caused by minor errors, such as an incorrect or missing character.  Malwarebytes for Windows, Malwarebytes for Mac, and Malwarebytes for Android may not accept your license key if:

  • the characters in your license key have been entered incorrectly.
  • the license key is not compatible with the Malwarebytes product you are trying to activate.
  • the license key is expired, blacklisted, or has been activated too many times.

 

To help resolve activation issues, we recommend you:

  • check your license key for missing or incorrect characters.  For example, the letter S can be mistaken for the number 5.
  • copy and paste your license key instead of typing in the key manually.
  • make sure you've entered your license ID, if you have an ID.

 

If you've tried activating your license key and received an error message, refer to the errors below for further assistance.

 

ErrorCauseResolution
Product registered does not match key for entitlement. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again. If you continue to have trouble, please contact Malwarebytes Support for assistance.Your license key is not intended for the Malwarebytes Product you are trying to activate.  For example, license keys purchased before July 31st, 2017 cannot be used to activate Malwarebytes for Mac or Malwarebytes for Android.Go to the Malwarebytes store to purchase Malwarebytes for Mac or Malwarebytes for Android.
installation_token Not Found. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again. If you continue to have trouble, please contact Malwarebytes Support for assistance.

We are unable to find your installation token, which is used to confirm your Malwarebytes application is genuine.

Open a support ticket.

The usage level has exceeded the max volume allowed. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again. If you continue to have trouble, please contact Malwarebytes Support for assistance.

Your license key has been activated on too many devices, exceeding your license key's activation limit.

Deactivate your license key from your other devices.  For assistance, see how to Deactivate Malwarebytes Premium license key.

 

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