iOS Content & Privacy Restrictions prevent enabling Malwarebytes features

Document created by jyamada Employee on Apr 25, 2018Last modified by jyamada Employee on Oct 8, 2018
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iOS Content & Privacy Restrictions, also known as Parental Controls, let you manage which features, apps, and content your kids can and can't access on their iOS device. Refer to Apple's How to use parental controls on your child's iPhone, iPad, and iPod touch for more information.

 

Enabling certain iOS restrictions impacts your ability to enable some Malwarebytes features. In order to use Malwarebytes, you may need to remove certain restrictions. The following table provides some examples of Malwarebytes feature and iOS restriction conflicts. This is not intended to be an exhaustive list.

 

Examples

 

IssueResolution for iOS 11Resolution for iOS 12

Cannot enable Content Blockers

Remove website restrictions:

  1. Go to Settings > General > Restrictions.
  2. Set Websites to All.
  3. Go to back to Settings > Safari > Content Blockers.
  4. Toggle on Malwarebytes.

Remove website restrictions:

  1. Go to Settings > Screen Time > Content & Privacy Restrictions >  Toggle on Content & Privacy RestrictionsContent Restrictions > Web Content.
  2. Tap Unrestricted Access.
  3. Go back to Settings > Safari > Content Blockers.
  4. Toggle on Malwarebytes.

Cannot purchase a Premium subscription 

Enable in-app purchases:

  1. Go to Settings > General > Restrictions.
  2. Set In-App Purchases to Allow.

Enable in-app purchases:

  1. Go to Settings > Screen Time > Content & Privacy RestrictionsToggle on Content & Privacy Restrictions iTunes & App Store Purchases > In-App Purchases.
  2. Set In-App Purchases to Allow.

Unable to share your Contacts with Malwarebytes for iOS

Allow Malwarebytes to access your contacts:

  1. Go to Settings > General > Restrictions > Contacts.
  2. Tap Allow Changes.
  3. Toggle on Malwarebytes.
  4. Tap Don't Allow Changes.

Allow Malwarebytes to access your contacts:

  1. Go to Settings > Screen Time > Content & Privacy Restrictions > Toggle on Content & Privacy Restrictions Contacts.
  2. Tap Allow Changes.
  3. Toggle on Malwarebytes.
  4. Tap Don't Allow Changes.

Malwarebytes unable to update 

Enable Background App Refresh for Malwarebytes:

  1. Go to Settings > General > Restrictions > Background App Refresh.
  2. Set Background App Refresh to Allow Changes.
  3. Go back to Settings > General > Background App Refresh
  4. Toggle on Malwarebytes.

Enable Background App Refresh for Malwarebytes:

  1. Go to Settings > Screen Time > Content & Privacy Restrictions > Toggle on Content & Privacy Restrictions Background App Activities.
  2. Tap Allow.
  3. Go back to Settings > General > Background App Refresh.
  4. Toggle on Malwarebytes.

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