iOS Restrictions prevent enabling Malwarebytes for iOS features

Document created by jyamada Employee on Apr 25, 2018
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iOS Restrictions, also known as Parental Controls, lets you manage which features, apps, and content your kids can and can't access on their iOS device.  Refer to Apple's How to use parental controls on your child's iPhone, iPad, and iPod touch for more information.

 

Enabling certain iOS restrictions impacts your ability to enable some Malwarebytes features.  In order to use Malwarebytes, you may need to remove certain restrictions.  The following table provides some examples of Malwarebytes feature and iOS restriction conflicts.  This is not intended to be an exhaustive list.

 

Examples

 

IssueResolution

Cannot enable Content Blockers

Remove website restrictions on your iOS device,

  • Go to Settings > General > Restrictions 
  • Set Websites to All.
  • Go to Settings > Safari > Content Blockers
  • Toggle on Malwarebytes

Cannot purchase a Premium subscription 

Enable in-app purchases on your iOS device,

  • Go to Settings > General > Restrictions 
  • Toggle on In-App Purchases

Unable to share your Contacts with Malwarebytes for iOS

Allow Malwarebytes to access your contacts on your iOS device,

  • Go to Settings > General > Restrictions > Contacts
  • Tap Allow Changes
  • Toggle on Malwarebytes
  • Switch back to Don't Allow Changes

Malwarebytes unable to update 

Enable Background App Refresh for Malwarebytes on your iOS device,

  • Go to Settings > General > Restrictions > Background App Refresh
  • Set Background App Refresh to Allow Changes
  • Go to Settings > General > Background App Refresh
  • Toggle on Malwarebytes

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