Cancel subscription or request refund for purchase on Apple App Store

Document created by jyamada Employee on Apr 13, 2018Last modified by jyamada Employee on Jan 23, 2019
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To modify your Malwarebytes Premium subscription on iOS or request help with other billing-related issues, access your Apple account to manage your subscription. Apple manages billing inquiries for apps purchased through the App Store. Purchases made through the App Store are tied to your Apple ID.

 

Manage or cancel your subscription

  1. Open Malwarebytes for iOS.

  2. At the bottom of the screen, tap Settings.


  3. Tap Manage Subscription. You may be asked to restore the iTunes Store app if it is not installed on your device.
    Premium Settings

  4. In the Edit Subscription screen of the iTunes Store app, you can view subscription information, change billing frequency, or cancel your subscription.
    Image of Edit Subscription screen on iOS device.

 

Request a refund for your subscription

To request a refund for your Malwarebytes Premium on iOS subscription, contact Apple support or refer to Apple's article View, change, or cancel your subscriptions. Apple recommends canceling your Malwarebytes Premium Trial at least 24 hours before the 30-day period ends to avoid subscription fees.

 

For other inquiries related to your purchase, such as viewing a receipt or reporting a problem, see Get help with an item purchased from the App Store.

 

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