Notification: Endpoint Protection - High CPU usage on virtual environments

Document created by josaham Employee on Mar 12, 2018Last modified by jyamada on Mar 12, 2018
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If you are currently experiencing High CPU Usage on virtual environments, we recommend the following workaround until a hotfix is released to address this issue:


  1. Create a separate policy for the impacted machines. 
  2. Turn off the Tray Icon.
    Go to Settings > General > Endpoint Interface Options and set Show Malwarebytes icon in notification area to OFF.
    Disable Tray Icon

  3. Disable Anti-Ransomware Protection.
    Go to Settings > Endpoint Protection > Windows and set Ransomware Protection: Prevents ransomware from encrypting your files to OFF.

Disable Anti-Ransomware