Malwarebytes Support Tool for business environments

Document created by asmith Employee on Jan 25, 2018Last modified by jgolomb on Nov 8, 2019
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The Malwarebytes Support Tool command line version is used to cleanup and remove Malwarebytes products. The Support Tool removes Malwarebytes Endpoint Security and Malwarebytes Endpoint Protection, including their files, settings, and license information. To remove Malwarebytes software from a Windows endpoint, download the Support Tool, then run it from the Command Prompt.

 

In the Command Prompt, you can use switches to specify how you want to remove the Malwarebytes software. A list of switches and instructions on how to use them are noted in this article.

 

Download and run the Malwarebytes Support Tool

  1. Download the Malwarebytes Support Tool Command Line version mbstcmd.exe and save it to the desktop.

 

   2. Open Command Prompt as an administrator.

 

   3. In the command window, type in cd C:\Users\(name of username)\desktop or cd %userprofile%\desktop to navigate to the desktop. 

 

   4. If you want to run the Malwarebytes Support Tool and allow it to reboot, enter the command mbstcmd.exe /y /cleanup

Image of Command Line Prompt with command to run mbstcmd.exe

 

Command line switches

Here is a list of switches you can use to execute the Malwarebytes Support Tool:

  • /y
    • Accepts the EULA. Without this command you will not be able to run the tool. 
  • /cleanup
    • Uninstalls all versions of Malwarebytes products it finds on the machine.
    • Does not reinstall or reactivate the Malwarebytes installation. 
    • Generates output (mbst-clean-results.txt) to the directory where the Support Tool was run from. 
    • Forces a reboot to perform post-reboot cleanup. 
  • /noreboot
    • Prevents the forced reboot flag after cleanup.

 

Additional information

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