Malwarebytes cloud platform update - November 15, 2017

Document created by jyamada Employee on Nov 15, 2017Last modified by jyamada Employee on Jan 23, 2019
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We have recently performed a scheduled update to our Malwarebytes cloud platform. As a customer of this platform, we want to take a moment to familiarize you with the changes that were made.


New Features

  • Created new “Detections” page in the cloud console—combining the previous “Threats” and “Real-Time Protection” pages.
  • Added on-demand reporting—beginning with Detection Summary reports—that are generated in CSV format (additional reports coming soon):

  • For Malwarebytes Incident Response, we’ve added a scan progress dialogue window that displays all scan phases, files being scanned, number of items being scanned, elapsed time, threats identified on the endpoint. Coming soon for Malwarebytes Endpoint Protection:

  • User-initiated scans for Windows and Mac now have the option to be CANCELED



  • Completed multiple improvements to the cloud console user interface

  •  Display software as a single application (“Malwarebytes Endpoint Agent”) in Add/Remove Programs window on the endpoint

  •  Drastically reduced events logged to Windows Event Viewer

  •  Enhanced the cloud console “Dashboard” page to include Real-Time Protection data

  •  Added additional information to detection details (with more to come in the future)

  •  Extended the download timeout period up to 30 minutes for software installations to assist with slow network connections

  •  Updated the end-user license agreement

  •  Fixed: Addressed an issue discovered when moving large numbers of endpoints between groups

  •  Fixed: Localized the Timestamp on the Quarantine page

  •  Fixed: Proxy settings now correctly support hostnames

  •  Fixed: Unicode characters are now processed correctly in scan result data


Known issues

  • Web Protection will prevent web traffic for some customers who are connected to a VPN. For most customers, simply adding the VPN domain as an exception in the Malwarebytes cloud console resolves the issue. We are working on a resolution.


Our next platform update is scheduled for December 2017.