Malwarebytes for Android FAQs

Document created by asmith Employee on Oct 25, 2017Last modified by asmith Employee on Oct 30, 2017
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Premium Trial

What happens when my Malwarebytes for Android Premium Trial expires?

You can use Malwarebytes for Android for free, but the free version only offers an on-demand anti-malware scanner. Other features, such as the advanced ransomware scanner and heuristics scanner, are not available in Malwarebytes for Android.  To use more features, you must purchase a Premium license to upgrade Malwarebytes for Android.

 

Malwarebytes license keys

If I buy a license using Malwarebytes for Android, do I get a license key?

If you purchase a license for Malwarebytes for Android Premium using the Malwarebytes for Android application, this is an in-app purchase.  In-app purchases do not receive a license key, but they are registered to your Google Play Account.  Malwarebytes for Android Premium uses your Google Play Account to verify your purchase.

 

I have an old license for Malwarebytes. Can I activate Malwarebytes for Android Premium using my license?

Some customers may be required to purchase a new Premium license to use Malwarebytes for Android Premium.  If you purchased a license before Malwarebytes for Android was released (July 31st, 2017), your license may be restricted to Windows devices only.  Install Malwarebytes for Android and use the in-app upgrade options or visit the Malwarebytes website to purchase a home bundle.

 

Can I use my lifetime license to get Malwarebytes for Android Premium?

Malwarebytes for Android Premium does not support licenses purchased before July 31st, 2017, which includes lifetime licenses.  Lifetime licenses were discontinued as of March 2014.  Install Malwarebytes for Android to purchase a license or visit the Malwarebytes website to purchase a home bundle.

 

Multiple devices

How many Android devices can I protect with one Premium license?

If you purchased a license using Malwarebytes for Android, the license can be used on any Android device, as long as they have the same Google Play Account.

 

What if I want to protect multiple devices that use different Google Play Accounts?

We suggest purchasing a license from the Malwarebytes website if you wish to protect multiple Android devices with different Google Play Accounts.  The Malwarebytes website requires the customer to choose how many devices they want to protect.  You can choose up to 10 devices per license. 

 

Upgrade issues

I used Malwarebytes for Android to buy a license.  Why won't Malwarebytes for Android upgrade to Premium?

Reboot your Android device to activate Malwarebytes for Android Premium.  Malwarebytes for Android should upgrade to Premium automatically, and it may help to turn your Android device off and on.

 

To verify you have Malwarebytes for Android Premium:

  1. Open Malwarebytes for Android.
  2. Tap the menu icon.
  3. Scroll down to General.
  4. Tap Premium.
  5. Look for a Your Premium account is activated message, as shown below.

 

How do I get a refund for a Premium license?

Contact Malwarebytes Support for a refund of your purchase.  All refunds have a 30-day guarantee.

 

What if I purchased a license through Malwarebytes for Android?

Contact Malwarebytes Support and provide your Google Play order number.  You can use the instructions in our article to submit a refund request for Malwarebytes for Android.

 

Free+

What is Malwarebytes for Android Free+?

Free+ (formerly Pro) is an exclusive version of Malwarebytes for Android. Malwarebytes for Android Free+ is equivalent to its predecessor, Malwarebytes Anti-Malware for Mobile (MBAM Mobile). Users who install Malwarebytes for Android will be automatically upgraded to Free+ if they had MBAM Mobile installed any time prior to July 31st, 2017.

 

Which users are eligible for Malwarebytes for Android Free+?

Users who had Malwarebytes Anti-Malware Mobile (MBAM Mobile) v2.1 installed any time prior to July 31st, 2017 are eligible for an upgrade to Malwarebytes for Android Free+. This upgrade only occurs if the user installed Malwarebytes for Android using the same account as MBAM Mobile.

 

Additional information

Request a refund for Malwarebytes for Android Premium 

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