"Background service is offline" message in Malwarebytes for Mac

Document created by parche Employee on Sep 7, 2017Last modified by asmith on Nov 3, 2017
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When you open Malwarebytes for Mac, you may encounter the error message Background service is offline, as seen in the picture here.

 

 

Use the solutions suggested below to resolve the error message and use Malwarebytes for Mac.

 

Solutions

To resolve the Background service is offline error message, there are three possible solutions listed below.

 

Solution 1: Update Malwarebytes for Mac

Malwarebytes for Mac v3.0.3 and earlier use the on System.keychain file, which causes the error message you are experiencing.  The latest version of Malwarebytes for Mac does not rely on the System.keychain file.  To update to the latest version, see how to install Malwarebytes for Mac.

 

Solution 2: Restart the computer

If you have Malwarebytes for Mac v3.1 or later installed, restart your computer.

 

Solution 3: Reinstall Malwarebytes for Mac

If restarting fails, your installation of Malwarebytes for Mac may be corrupted.  Install Malwarebytes for Mac to repair and restore corrupted files.

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