Endpoint Agent fails to register with the Malwarebytes cloud platform

Document created by jross Employee on Aug 2, 2017Last modified by jyamada on Dec 26, 2017
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Issue

Malwarebytes Endpoint Agent installs successfully on Windows Server 2008, but the Endpoint Agent fails to register with the Malwarebytes cloud platform.

 

When the Malwarebytes Endpoint Agent fails to register, the following error appears in the logs:

   The client and server cannot communicate, because they do not possess a common algorithm.

 

Cause

Windows Server 2008 does not support TLS 1.1 an 1.2 unless Service Pack 2 is installed.  The Malwarebytes Endpoint Agent requires TLS 1.1 and 1.2 to communicate with the Malwarebytes cloud platform.

 

Resolution

Install Windows Server 2008 Service Pack 2, then enable TLS 1.1 and 1.2 on the server.  See Microsoft's article Update to add support for TLS 1.1 and TLS 1.2 in Windows....

 

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