Request a refund for Malwarebytes Premium on Android devices

Document created by parche Employee on Jul 27, 2017Last modified by jgolomb on Oct 12, 2018
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You can request a refund for Malwarebytes Premium on Android devices within 60-days of purchase date.  To request a refund, follow the instructions in the article  Report a problem with Malwarebytes for Android.

 

When you use Malwarebytes to report a problem, Malwarebytes drafts an email for you to send to Malwarebytes Support.  This email helps Malwarebytes Support locate your Google Play order number and process your refund.

 

Use the space provided in the drafted email to request a refund, as shown in the example below.  Once you've finished drafting your message, send the email.  

 

Note: For security purposes, Google does not share any user information with merchants.

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