How-To: Request a refund for your Malwarebytes for Android purchase

Document created by parche Employee on Jul 27, 2017Last modified by jyamada on Jul 31, 2017
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If you are unsatisfied with the Premium Features of Malwarebytes for Android, you can request a refund of your purchase. However, since these transactions are done through Google Play, there is a specific way to request a refund. When you send us report a problem, the important information we need to locate your transaction is automatically populated in the email generated from your device. The article below will have information on how to report a problem using your device.


How to submit a request from your Android device


As a comment at the beginning of the request, indicate that the reason for the request is for a refund.