Report a problem with Malwarebytes for Android

Document created by parche Employee on Jul 27, 2017Last modified by jgolomb on Dec 6, 2019
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If you're experiencing an issue with Malwarebytes for Android, send an Issue Report using Malwarebytes for Android. By sending an Issue Report, a ticket will be created for you, and Malwarebytes Support will respond as soon as possible. To send an Issue Report, report a problem with Malwarebytes for Android using the following instructions.

 

Send App report to Malwarebytes Support on Android device

  1. Open the Malwarebytes for Android app.

  2. Tap the Menu icon in the upper left-hand corner.


  3. Tap Your apps. Please wait until your installed apps list populates before continuing.
    Image of Your apps menu option in Malwarebytes for Android.

  4. Tap the Menu icon in the upper right-hand corner.
    Image of Menu icon under Your apps menu of Malwarebytes on Android device.

  5. Tap Send to support.
    Image of Send to support menu option in Malwarebytes for Android device.

  6. Choose an email application under Send email to report a problem to Malwarebytes Support.

    Image of email application options for sending a support email to Malwarebytes.

    Your available email applications may differ from the example image above.

  7. Your email app opens with all of the needed information automatically included. Do not change any of the information in your email. Tap the Send button for your email app.
    Image of Google email app with App Report information needed by Malwarebytes Support.

 

After sending your email, a Malwarebytes Support representative will review your Apps Report and contact you.

 

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