What can I do if my agents are showing offline in the cloud platform?

Document created by jross Employee on Jul 27, 2017Last modified by rsullinger on Aug 17, 2017
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Issue

Agents can show offline after the July 27th cloud console maintenance because the DNS entry changed during the maintenance window.

 

Cause

The DNS entry did not get refreshed on the endpoint and the agents are trying to connect to the wrong IP address.

 

Resolution

To resolve the DNS entry issue, flush the DNS cache.

  1. Open up Command Prompt.
  2. Type in the following command:
    ipconfig /flushdns
  3. If the command fails, run the command again in Command Prompt with elevated (Administrator) privileges.

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