Agents can show offline after the July 27th cloud console maintenance because the DNS entry changed during the maintenance window.
The DNS entry did not get refreshed on the endpoint and the agents are trying to connect to the wrong IP address.
To resolve the DNS entry issue, flush the DNS cache.
- Open up Command Prompt.
- Type in the following command:
- If the command fails, run the command again in Command Prompt with elevated (Administrator) privileges.