How do I collect the Management Server Logs?

Document created by jross Employee on May 16, 2017Last modified by rsullinger on Jul 26, 2018
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Sometimes the support agent will request Management Server logs to look into the issue further. To collect these logs, please follow the instructions below. 

 

Windows Server 2008:

 

  1. Go to Start > All Programs > Malwarebytes Management Server > Collect System Information
  2. Run the utility and save the zip file to a location of your choosing. 

 

Windows Server 2012 and greater:

 

  1. Press the Windows Key or Start Button
  2. Type in Collect System Information and click on it when it appears.
  3. Run the utility and save the zip file to a location of your choosing.

 

When you are finished, please attach it to the e-mail in the reply back to the support agent. If you are collecting it for a new case, please submit a request for a ticket here

 

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