How do I collect information on a false positive?

Document created by parche Employee on May 16, 2017
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Since Malwarebytes Anti-Exploit (MBAE) does not use definitions there is very little when it comes to false positives. However, if you do experience a false positive these are the steps to use to collect the information to send to us.

  1. Collect the MBAE logs.
  2. Save the files you believe are a false positive to a .zip folder.
  3. Submit the .zip folder to VirusTotal.
  4. Submit the MBAE logs and the VirusTotal results to Malwarebytes Support.

 

If you have any questions, please contact Malwarebytes Support via email. 

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