Our renewal emails all come from Cleverbridge, our trusted, PCI-compliant payment processor. They will come from a no-reply email address as these emails are sent automatically. Please note that the renewal reminder emails get sent out at specific times, 30 days, 15 days, and 7 days before expiration.There are also reminder emails that are sent at the same intervals after your subscription has expired. The post expiration emails will give you the opportunity to renew by updating your payment information. Official emails will either come from Cleverbridge or Malwarebytes.