How-To: Run MB-Check

Document created by dshull Employee on May 16, 2017Last modified by fgil on Jul 12, 2017
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MB_Check is a diagnostic tool developed to take a look at the install state of Malwarebytes 3. It collects information relevant to Malwarebytes 3 to aid our Support Agents in discovering what is going on with the software when an error has occurred. When you run the tool, it will collect the information it needs, then compress them into a Zip file so it can be sent to a Support Agent. You can get the tool from HERE, download it and save it to your Desktop. Once downloaded, use the instructions below to use the tool.

 

 

1. Locate the mb_check file on your desktop.

 

2. Double-click it to run it. A black command prompt window will appear and you will see a message telling you Press the Enter key to continue or the ESC key to exit.

Press the Enter key.

 

The following message will appear.

 

 

3. A log file named mb-check-results will be saved to your Desktop.

 

 

4. Attach the mb-check-results zip file to your reply to the Support Agent.

 

Once the results are sent, you will need to wait for the support agent reply via email with further instructions.

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