Update payment information for automatic renewal

Document created by parche Employee on May 15, 2017Last modified by jyamada on Jan 23, 2019
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Keeping your payment information up to date is the best way to ensure that your Premium Features continue year after year. There are a few ways to update your information.


Renewal Reminder Emails - These are sent at the earliest, 30 days prior to your expiration date. In these emails there is a link for you to use that will take you to your payment update information page. This page is linked to your subscription so it's unique to you. These emails are sent 30 days, 15 days, and 7 days prior to your expiration date and occasionally end up in your SPAM or Junk folder.


Contacting Cleverbridge our eCommerce Partner - For billing issues, you can visit the Cleverbridge Support Page


Contacting Malwarebytes Support via email - Our Support Agents cannot directly access your payment information. This is done to ensure that your information is protected. Instead, we will send you the link that is included in the Renewal Reminder Emails for you to use. Your can reach our support team via their Customer Support Portal.


Using the Malwarebytes "My Account" website - This site, or Portal, was created for our customers to make changes to their account. Things like email address updates, payment information updates, and subscription management. Subscription management comes in the form of deactivating licenses, finding your license, and download links for the software. When updating your payment information, it will bring up the same page that the Renewal Reminder Emails will present you.