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What should I do if Malwarebytes Chameleon’s help file will not open due to infection?

Document created by dshull Employee on May 15, 2017Last modified by jyamada on Jun 11, 2017
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Sometimes you are unable to open Malwarebytes Chameleon normally because help files will not open or you receive an error when you attempt to do so.  In order to work around this, you may launch Malwarebytes Chameleon's executable manually:

    1. Open the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes Anti-Malware or C:\Program Files (x86)\Malwarebytes Anti-Malware)
    2. Once there, open the Chameleon folder
    3. Next, double-click on each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window 
      Note: Do not attempt to open the file named mbam-killer as this file serves a different purpose
    4. Press any key to continue as it says in the window
    5. Malwarebytes Chameleon will proceed to update Malwarebytes Anti-Malware, so ensure that you are connected to the internet if possible
    6. Once the update completes and it says your database is updated, click on OK
    7. Malwarebytes Chameleon will then terminate any threats running in memory; this may take a while, so please be patient
    8. Upon completion, Malwarebytes Anti-Malware will open automatically and perform a Quick scan
    9. Once the scan is complete, click on Show Results and remove any threats that are found by clicking Remove Selected
    10. If prompted to restart your computer to complete the removal process, click Yes
    11. After your computer restarts, open Malwarebytes Anti-Malware and perform one last Quick scan to verify that there are no remaining threats

     

     

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