I'm receiving a pop-up that is preventing me from using my browser

Document created by dshull Employee on May 12, 2017Last modified by jyamada on Jun 11, 2017
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There are a number of popular scams that involve displaying a pop-up window that prevents you from doing anything with your browser. These scams usually involve telling you that you have a virus and that you need to call a phone number to get rid of it, or that you owe some law enforcement agency a fine and must pay it to unlock your browser, or some similar nonsense. This problem is not usually caused by adware, just a JavaScript on a scam web page.

To get rid of the pop-up, as well as learn more, including what to do if you actually called the number given in the pop-up, see: http://www.thesafemac.com/tech-support-scam-pop-ups