How to obtain your license information and confirmation email

Document created by dshull Employee on May 12, 2017Last modified by parche on Jul 31, 2017
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You may retrieve your license information by going to the following link; Lookup your Malwarebytes purchases and entering your email address.  

IMPORTANT: you will only be able to retrieve your license information if you purchased directly from our website or through an authorized reseller/affiliate. If you purchased a physical copy or from anywhere else, we will not have any record of your sale and cannot retrieve your license if lost.


If you are unable to locate your purchase on the webpage, please contact our eCommerce partner, Cleverbridge. Cleverbridge's contact information is available on: Contact Cleverbridge Support.


To assist the customer service representative in locating your order information, please provide as much of the following information as you can:

  1. Cleverbridge Reference Number
  2. Email address used
  3. Date of purchase
  4. Name used for purchase
  5. Address used(if applicable)
  6. Form of payment used


NOTE: Cleverbridge customer service will only be able to assist with purchase related issues, and does not provide technical support.