Client registration issues can occur after a network configuration change is made on your Malwarebytes Management Server, such as changing the IP address or host name. Similar issues can occur if you migrate the
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Edit your Management Server settings
Option 1: Run the Malwarebytes Server Configuration tool
The Malwarebytes Server Configuration tool can change the IP, host name, and FQDN of your server.
- Log into the Windows Server hosting the Malwarebytes Management Server and Console.
- Click Start Menu > All Programs > Malwarebytes Management Server > Server Configuration.
- For Server Address, use any one of these attributes from the server:
Note: By default, the Client Communication port is 18457 and the Server Administration port is 443. If these ports are already in use, you may change them to any other unused port, or use the Get an unused port number link to generate a random, unused port.
Option 2: Manually edit the server IP address
If you prefer to manually edit the configuration, you can use a text editor to change the SCComm.xml file.
Edit your client settings
Option 1: Uninstall and reinstall clients
Option 2: Manually update the XML and Config files
If you update your Malwarebytes Management Server address, you will need to update the following files on your managed clients, replacing the old server address:
- Both 32- and 64-bit clients: %programdata%\sccomm\SCComm.xml
- 32-bit clients only: C:\Program Files\Malwarebytes' Managed Client\SCComm.exe.config
- 64-bit clients: C:\Program Files (x86)\Malwarebytes' Managed Client\SCComm.exe.config
These files are common among all clients, so you may modify one and then push it to the remaining clients using a Group Policy or WMI. If you do this, please be sure to edit the SCComm.xml file on the client to remove the information for "Group", "Client", and "Policy".
The edited SCComm.xml should look like:
<?xml version="1.0" encoding="utf-8"?>
<add key="serverRef" value="https://serveraddress:18457/scclientservice/" />
<add key="Group" value="" />
<add key="Client" value="" />
<add key="Policy" value="" />
<add key="RegisterResult" value="Passed" />
This allows the clients to talk to the new server address and receive their proper policy and group settings.
After manually editing the SCComm.xml and .config files, confirm new deployments register correctly to the new management server. Perform one of the following: