Support for Malwarebytes subscriptions and payment

Document created by parche Employee on May 11, 2017Last modified by jyamada on Jan 23, 2019
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Malwarebytes uses two billing vendors, cleverbridge and 2checkout, to process payments. Cleverbridge or 2checkout can help you with the following:

  • refund requests
  • automatic renewals
  • billing address updates
  • unauthorized charges
  • subscription cancellations or deactivation


To receive a refund for Malwarebytes Premium, you must submit a request within 60 days of purchase, as stated in the Malwarebytes End User License Agreement.


To find out which vendor can help you with payment inquiries, refer to your confirmation email. Your confirmation email states which vendor processed your payment under Your Order.



cleverbridge billing support


2checkout billing support


 If you've set up your My Account profile, you can log in to My Account to:


Don't have a My Account login?  Refer to the Create your My Account profile article for instructions.